If you can’t find the answer to your questions here please get in touch instead.

Questions

• Do children pay?
• Can the rental charge for the apartment be paid with a charge card?
• Are kitchens equipped with utensils, pots, pans, plates, etc...?
• How often are apartments cleaned and can you arrange for extra cleaning?
• Is it possible to have a baby cot inside the apartment?
• Is there a parking space nearby the apartment?
• How will we know how to get to the apartment?
• Can we leave out luggage in the apartment the day we check out?
• How do we get the key when we arrive?
• Is the price all inclusive?

Answers

Do children pay?

Yes, if over the age of 2 and sleep in a separate bed.

Can the rental charge for the apartment be paid with a charge card?

This is possible for some of the apartments.

You will be notified of payment options when you make a booking request (which isn’t committal).

Are kitchens equipped with utensils, pots, pans, plates, etc...?

Yes. Kitchens are fully equipped with everything you need to cook a meal.

No groceries are provided, though. But you can request for essential groceries to be bought for you before you arrive.

How often are apartments cleaned and can you arrange for extra cleaning?

Apartments are cleaned thoroughly before check in. No other cleaning or linen changes are scheduled during someone’s stay.

If you require extra cleaning and / or change of linen that can be arranged. Please refer to our Services & Extras section.

Is it possible to have a baby cot inside the apartment?

Some apartments already feature a cot.

If not, we can arrange one for you. Please refer to our Services & Extras section.

Is there a parking space nearby the apartment?

Most apartments do not provide parking space. This is true for more people who live in Rome.

If there is parking it will be listed as a feature on the apartment description page.

How will we know how to get to the apartment?

We will provide you with the address of the apartment, contact phone numbers as well as a link to a map online.

If you let us know how you will be arriving we will email you instructions on how to get to the apartment.

Can we leave out luggage in the apartment the day we check out?

As a rule, no. But some exceptions are made if the apartment is free the day of your check out.

How do we get the key when we arrive?

You will need to let us know when you arrive so that we can arrange for one of our staff to check you in.

It would also be handy for us to know details of your arrival (eg. your flight number) so that we can check if there are any delays.

We will include in the booking confirmation contact details for you to take with you so that if you have any problems you can get in touch.

Is the price all inclusive?

Unless specified otherwise the price you are quoted includes all utilities (gas, water and electricity). Clean linen is provided as well.

No check in / check out fees apply unless you arrive between 8pm and midnight, when and extra €30 charge applies, or between midnight and 6.30am when an extra €50 charge applies.